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🎓 EDUCATION

Northeastern University

Class of 2022 • Boston, MA

Candidate for BFA Interaction Design
Minors: Computer Science, Psychology

💼 EXPERIENCE

Service Now

UX Research & Designer • July 2021 – Dec 2021
  • Created multiple studies using UserTesting.com to improve the user experience of the servicenow.com site. Studies comprised of:
    Looking at completion rates of static vs interactive forms
    Exploring the involvement of a C Suite in the buyer’s journey process
    Determining the relevance of solutions vs products in marketing approaches to C Suite buyers
  • Leveraged findings from these studies to redesign the servicenow.com site, creating both interactive prototypes & hi-fidelity mock ups at multiple breakpoints using Figma and Illustrator
  • Helped create a responsive design system, used in the redesign of the servicenow.com site

Genentech

UX Designer • July 2020 – Mar 2021
  • Lead designer in charge of improving usability and increasing user base for a scientific data repository central to genetic research
  • Improved the user experience and user interface for an annotation tool used to filter through thousands of scientific documents
  • Brainstormed and designed a new website to showcase all of the tools and services offered by my department
  • Created multiple logos and other graphics for the department using Illustrator and Figma

Northeastern UTSAV

Media Specialist • Mar 2019 – Mar 2020
  • Designed all the promotional material such as Facebook headers, club cards, Instagram posts and program booklets
  • Managed the organization’s social media accounts, website and a monthly newsletter through MailChimp
  • Interacted and communicated with vendors such as multiple restaurant and Emulsion Print house

PocketPicks

Lead Product Designer • Jan 2016 - July 2020
  • Beta tested the alpha and beta versions of the iOS application
  • Lead the complete redesign of the iOS app for version two

View Inc

UX Design Intern • Aug 2019 - Sept 2019
  • Redesigned the iOS app, enhancing usability and added new features
  • Collated market research data, created personas, made wireframes and animated a final working application utilizing Sketch, Figma and Principle

Platform 9

Customer Success Intern • Jun 2017 – Aug 2017
  • Part of the Customer Success Team, collating weekly sales adoption metrics (customer churn rates, sales growth, retention)
  • Helped build a plan on customer follow ups by analyzing metrics and presented findings at weekly team meetings
  • Enhanced the company website, making it more user friendly and easier to navigate

Silicon Valley Education Foundation

Projects Intern • Jun 2017- Aug 2017
  • Trained teachers to leverage collaborative technologies (WebEx, Zoom) for remote instruction in the classroom
  • Piloted and beta tested the LRNG.org program website, inspiring low-income kids to pursue a higher education
  • Designed Power Point Presentations for an executive who gave talks on STEM at low income schools

Pleasanton Senior Center

Head of Teaching Seniors Technology Program • Oct 2016 – Jun 2018
  • Taught senior citizens weekly on how to use technology– smart phones, computers, and tablets
  • Conducted monthly seminars, covering the use of a variety of applications